Copilot Checkout — Turning conversations into transactions
Principal Designer, Microsoft AI ・ 2025 — 26
As the sole designer, I led Copilot Checkout from experience direction through its shipped interaction model, partnering across AI, commerce and payments. The result is an AI-native path from product discovery to purchase that keeps the shopper in control and the merchant at the center.
A checkout built for both sides
Copilot Checkout brings discovery, comparison and purchase into one conversation. Shoppers review the final product, price and order before buying, while merchants remain merchant of record and keep the customer relationship and commerce systems they already use.
Built to scale through the commerce ecosystem
Launched publicly in January 2026, Copilot Checkout brought PayPal, Shopify and Stripe into one AI-native purchase surface. Merchants keep their existing commerce stack while reaching shoppers across Copilot, Bing, MSN and Edge—including customers of Urban Outfitters, Anthropologie, Ashley Furniture and independent Etsy sellers.
- Reach
Copilot Checkout is live across 500K+ merchants.
- Purchase signal
Across Copilot shopping experiences, journeys with Copilot led to 53% more purchases within 30 minutes.
- High intent
When shopping intent was present, journeys with Copilot were 194% more likely to result in a purchase.